Last updated: 27 April 2026
1. Before returning a product
Please contact us first at [email protected] or +30 210 467 5329, stating your order number and reason for return/exchange, so we can provide instructions.
2. Right of withdrawal
For distance purchases, you generally have the right to withdraw within 14 calendar days from delivery, unless a legal exception applies.
3. Health or hygiene exceptions
Sealed personal-care, cosmetic or hygiene products that are not suitable for return for health protection or hygiene reasons cannot be returned once unsealed after delivery, unless defective or incorrectly sent.
4. Product condition
- The product must be returned in its original condition, complete, unused and with packaging/accessories where applicable.
- Do not unseal products that may need to be returned for health or hygiene reasons.
- Keep the receipt or purchase document.
5. Return costs
Return shipping costs are borne by the customer unless the business made an error, the product is defective or a different written agreement applies.
6. Inspection and refund
After we receive the returned product, its condition is inspected. Refunds are made through the same or another agreed payment method, in accordance with applicable law and after the return is approved.
7. Return address
REVCARE, Thiras 12, 18902 Ampelakia Salamina, Greece. Please contact us before sending any return.
