Last updated: 27 April 2026
1. Controller
The controller is the sole proprietorship CHARALAMPOS AMPELIDIS - REVCARE, Thiras 12, 18902 Ampelakia Salamina, Greece, VAT 055696419, GEMI 1909 0820 8000. Data protection contact: [email protected].
2. Personal data we process
- Identity and contact details: name, surname, email, telephone, delivery/billing address.
- Order details: products, value, payment method, shipping, purchase and return history.
- Account details: login details, addresses and preferences where provided.
- Support communications: messages, requests and information you send us.
- Technical data: IP address, cookies, device/browser data and logs for security and operation.
- Marketing or cookie consent records, where you give consent.
3. Purposes and legal bases
| Purpose | Legal basis |
|---|---|
| Receiving, fulfilling and delivering orders | Contract performance |
| Invoicing, accounting and tax compliance | Legal obligation |
| Customer support, returns and request handling | Contract performance and legitimate interest |
| Website security, abuse prevention and technical maintenance | Legitimate interest |
| Newsletter, promotional communications and optional cookies | Consent |
4. Recipients
Data may be received, only as necessary, by hosting/technical support providers, payment providers, couriers, accountants, advisers and public authorities where required by law.
5. Transfers outside the EEA
Where a provider is located outside the European Economic Area, appropriate safeguards are used where required, such as adequacy decisions or standard contractual clauses.
6. Retention
- Order and invoice data are kept for as long as tax and commercial law requires.
- Account data are kept while the account remains active or until deletion is requested, unless legal retention applies.
- Support requests are kept for the time necessary to handle and document the issue.
- Newsletter/cookie consent records are kept until withdrawal or until related accountability needs expire.
7. Your rights
You may request access, rectification, deletion, restriction, portability, objection and withdrawal of consent where processing is based on consent. Requests can be sent to [email protected]. We may request additional information to verify your identity.
8. Complaint to the supervisory authority
If you believe processing infringes data protection law, you may contact the Hellenic Data Protection Authority: www.dpa.gr.
9. DPO / Data Protection Officer
The business has not published separate Data Protection Officer contact details. For any data protection matter or rights request, use [email protected]. If a DPO is appointed, their contact details will be published and notified where required.
10. Required data and automated decision-making
Data necessary for order placement, payment, shipping or invoicing must be provided to complete a purchase. We do not apply automated decision-making producing legal or similarly significant effects.
11. Cookies
Cookie use is described in our Cookie Policy.
